The system automatically backs up the emails sent from and received by the mailbox, so the administrator does not have to worry about the periodicity of the backup.
Storing emails in a backup mailbox is a continuous process. As soon as the user sends or receives a mail, it also gets stored in the backup mailbox.
Yes. Every email sent from the web interface and the mobile app gets backed up. However, if you are using desktop mail clients such as Mozilla Thunderbird or Microsoft Outlook, the sent emails will not be backed up unless the user has allowed the sent emails to be saved from the Settings option.
The backup mailbox is completely secure. Only the IT administrator has access to the email backup system.
To restore mails or complete mailbox, users have to send a request to the administrator. The administrator then restores mails in the primary mailbox. User can then access them on webmail or download in their desktop mail clients again.
Our backup solution retains the mailbox folder structure. Thus when the mails are restored, they are restored in their respective folder on the primary mailbox. For e.g. sent mails will be restored in the sent folder of the primary mailbox.
The administrator has to create a user again with the same email id and restore the mailbox.
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