Shared Mailbox
- A Shared mailbox is a mailbox that is shared entirely or selectively with one or more people who can read or reply to the emails as per the roles and permissions set.
- When team members share a mailbox, duplicated efforts reduce considerably. Shared mailboxes also make it much easier to delegate work among various team members and get faster responses.
A must-have for service teams
- No more missing customer mails addressed to a specific representative. When a service team shares a mailbox, the first available rep can step in to handle a customer issue. Shared mailboxes help service teams offer 24-hour coverage, and when you have team members spread across different time zones.
- Shared mailboxes let your team leaders see pretty much every official conversation that happens among your team members. A shared mailbox also becomes a metric to analyze how efficiently your employees are working, what are their biggest obstacles, and how balanced are your workload distributions.
Key Features
Easy to set up
| No special skills, extensive training, or manuals required. A shared mailbox can be set up in a matter of minutes. |
Separate login not required
| Each individual member of a shared mailbox can access the mailbox using his or her individual email login credentials. |
Visible inside the user’s inbox
| In Rediffmail for Work, a user’s shared mailboxes appear under the “folders” section. |
Share contacts lists, too
| Contact lists in a shared mailbox are also fully available for use to every team member who has access to that mailbox. |
Frequently Asked Questions (FAQs)
How do I use shared mailbox for delegation?
| You can also create a shared mailbox for delegation. Use your existing account, and delegate some responsibility to other members of your team. For example, you could grant limited access of your account to your assistant, who can then help you organize your emails, follow up with people, and more. |
How does the mail send & reply work in a shared mailbox?
| If a user replies to a message in a shared mailbox, the reply appears to come from the shared mailbox email address. A user can also (if they have permission to do so) send a message “on behalf of” a shared mailbox. The message will appear to come from “Username on behalf of <Shared Mailbox>” |
Who uses a shared mailbox?
| Typically, shared mailboxes are used by companies trying to consolidate the incoming and outgoing messages of a particular team in their company. For example, email addresses such as customerservice@yourcompany.com or sales@yourcompany.com can be shared among their respective team members. |
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